Frequently Asked Questions
Everything you need to know about your Merch order.
What is your standard shipping policy?
We offer standard shipping globally, with delivery typically taking 5-7 business days for domestic orders and 10-14 days for international shipments.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have the original tags attached.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our measurements for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At Merch, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester as part of our commitment to sustainability.